Refund and
Cancellation

No-Refund Position

This includes, but is not limited to:

• Change of mind or business priority following confirmation
• Failure to engage the Expert within a scheduled session window
• Dissatisfaction with the direction or outcome of advice received
• Regulatory developments that alter the relevance of the subject matter
• Internal organisational changes on the Client's side

This position applies uniformly across all Engagement types: hourly, fixed-fee, variable time and effort, and assignment-based.

No Cancellations Once Work Has Commenced

An Engagement is considered to have commenced from the moment an Expert has:

• Acknowledged and accepted the Engagement Agreement
• Conducted any preparatory review, research, or scoping activity in connection with the matter
• Participated in any scheduled call, session, or communication with the Client

Once any of the above has occurred, the full Fee agreed in the Engagement Agreement becomes due and payable, regardless of whether the Client wishes to continue.

Where a Client elects not to continue following commencement, the Expert is entitled to retain all Fees paid and to invoice for any remaining balance in accordance with the Engagement Agreement.

Pre-Commencement Bookings

Even prior to commencement, all bookings are non-refundable once confirmed. Clients are responsible for ensuring that:

• The Expert's profile, qualifications, and areas of specialisation have been reviewed before booking
• The scope and nature of the compliance matter have been considered before commitment
• Internal budget and mandate approvals are in place before confirming an Engagement

Expert Non-Performance

Where an Expert is demonstrably unable to commence or complete a confirmed Engagement due to circumstances on their part, and AML Guild determines, following review, that the Expert has failed to meet their obligations, AML Guild will endeavour to:

• Facilitate a replacement Expert of equivalent qualification and experience at no additional cost to the Client
• Where a suitable replacement cannot be arranged within a reasonable period, issue a platform credit to the value of the uncommenced portion of the Engagement

Such remedies are at AML Guild's discretion following its internal review and do not constitute an entitlement to a cash refund. AML Guild's determination is final.

Fee Disputes

Any dispute regarding Fees must be raised with AML Guild in writing within 7 days of the relevant invoice or payment being issued. Disputes raised after this period will not be entertained.

A fee dispute does not entitle a Client to withhold payment pending resolution. All amounts due under an Engagement Agreement remain payable on the agreed schedule.

Platform Service Charges

AML Guild's platform service charge, where applicable, is non-refundable in all circumstances. This charge covers Expert vetting, matching, milestone oversight, and platform maintenance.

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